Privacy Policy

1. Introduction

Lakesway ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation. By accessing or using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Educational background and academic credentials
• Professional experience and career goals
• Information provided in inquiry forms or communications
• Account credentials if you create an account

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Click patterns and navigation paths

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information about our cookie practices, please review our Cookie Policy.

3. How We Use Your Information

We use collected information for the following purposes:

• Responding to your inquiries and providing requested information
• Delivering educational resources and program information
• Improving our website functionality and user experience
• Analyzing website usage and traffic patterns
• Sending newsletters and updates (with your consent)
• Maintaining security and preventing fraud
• Complying with legal obligations
• Conducting research and analytics to improve our services

4. Legal Basis for Processing (Canadian Context)

We process your personal information based on:

• Consent: You have provided explicit consent for specific purposes
• Contractual Necessity: Processing is necessary to fulfill our services
• Legitimate Interests: Processing serves our legitimate business interests while respecting your rights
• Legal Obligations: Processing is required by Canadian law

5. Information Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and delivering services. These providers are contractually obligated to protect your information and use it only for specified purposes.

5.2 Educational Institutions

With your explicit consent, we may share your information with educational institutions or programs you express interest in.

5.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Enforce our terms and conditions
• Protect our rights, property, or safety
• Prevent fraud or security threats

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection
• Secure data storage and backup systems

However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security of your information.

7. Your Privacy Rights

Under Canadian privacy law, you have the following rights:

7.1 Right to Access

You have the right to request access to the personal information we hold about you and receive a copy of that information.

7.2 Right to Correction

You may request correction of inaccurate or incomplete personal information.

7.3 Right to Deletion

You may request deletion of your personal information, subject to legal retention requirements.

7.4 Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

7.5 Right to Object

You may object to certain types of processing, including direct marketing communications.

7.6 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in Section 13. We will respond to your request within 30 days.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and purpose:

• Inquiry form data: 2 years from last contact
• Analytics data: 26 months
• Account information: Duration of account plus 1 year
• Legal compliance data: As required by applicable law

9. International Data Transfers

Your information is primarily processed and stored in Canada. If we transfer information outside Canada, we ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy standards.

10. Children's Privacy

Our website is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will delete such information.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. Significant changes will be communicated through prominent notice on our website or direct communication.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices:

14. Privacy Commissioner

If you are not satisfied with our response to your privacy concern, you have the right to contact the Office of the Privacy Commissioner of Canada: